# MetaCRM Discord Bot

Follow the video tutorial or the installation guide below to set up your Discord Ticket Bot

{% embed url="<https://youtu.be/ycZd2-nlbZs>" %}
MetaCRM Discord Bot Setup
{% endembed %}

### Common Issues

{% tabs %}
{% tab title="1. Incorrect Permission Level" %}

* Please refer to the below video and make sure the correct permissions are provided, and verify that our ticket bot has access to the permissions listed in the screenshot.&#x20;
* Contact us if you continue to encounter errors after providing all the necessary permissions.

<figure><img src="/files/SpuSQQ5F0Id3c9j0pNYG" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="2. Can't Send Message" %}

* Make sure you turn on permission of “***send messages in threads***” in your ticket channel for your users.

<figure><img src="/files/u74YuNoyukdnRksXZAFr" alt=""><figcaption><p>Send Messages in Threads</p></figcaption></figure>
{% endtab %}
{% endtabs %}

### Other Notes

* Every time you add or remove members from role groups, use ***/updatesupportroles*** to update it. Only the admin roles of the ticket bot can configure this command
* Each user can only have ***5 ongoing tickets*** at the same time (customizable)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://metacrm.gitbook.io/metacrm/settings/general/integration/metacrm-discord-bot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.