> For the complete documentation index, see [llms.txt](https://metacrm.gitbook.io/metacrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metacrm.gitbook.io/metacrm/settings/general/integration/metacrm-discord-bot.md).

# MetaCRM Discord Bot

Follow the video tutorial or the installation guide below to set up your Discord Ticket Bot

{% embed url="<https://youtu.be/ycZd2-nlbZs>" %}
MetaCRM Discord Bot Setup
{% endembed %}

### Common Issues

{% tabs %}
{% tab title="1. Incorrect Permission Level" %}

* Please refer to the below video and make sure the correct permissions are provided, and verify that our ticket bot has access to the permissions listed in the screenshot.&#x20;
* Contact us if you continue to encounter errors after providing all the necessary permissions.

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FcqGAvrRDfKKSK1GemiKb%2F%E6%88%AA%E5%9C%96%202024-07-11%20%E4%B8%8B%E5%8D%881.44.16.png?alt=media&amp;token=5016325c-3531-40c2-a08f-718e38719cc6" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="2. Can't Send Message" %}

* Make sure you turn on permission of “***send messages in threads***” in your ticket channel for your users.

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FC42QS2ghIiJyyFDiQGVZ%2FUntitled.png?alt=media&amp;token=ce632d38-20ea-43d6-858b-04b01de4fd83" alt=""><figcaption><p>Send Messages in Threads</p></figcaption></figure>
{% endtab %}
{% endtabs %}

### Other Notes

* Every time you add or remove members from role groups, use ***/updatesupportroles*** to update it. Only the admin roles of the ticket bot can configure this command
* Each user can only have ***5 ongoing tickets*** at the same time (customizable)