> For the complete documentation index, see [llms.txt](https://metacrm.gitbook.io/metacrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metacrm.gitbook.io/metacrm/settings/general/integration/metacrm-discord-bot.md).

# MetaCRM Discord Bot

Follow the video tutorial or the installation guide below to set up your Discord Ticket Bot

{% embed url="<https://youtu.be/ycZd2-nlbZs>" %}
MetaCRM Discord Bot Setup
{% endembed %}

### Common Issues

{% tabs %}
{% tab title="1. Incorrect Permission Level" %}

* Please refer to the below video and make sure the correct permissions are provided, and verify that our ticket bot has access to the permissions listed in the screenshot.&#x20;
* Contact us if you continue to encounter errors after providing all the necessary permissions.

<figure><img src="/files/SpuSQQ5F0Id3c9j0pNYG" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="2. Can't Send Message" %}

* Make sure you turn on permission of “***send messages in threads***” in your ticket channel for your users.

<figure><img src="/files/u74YuNoyukdnRksXZAFr" alt=""><figcaption><p>Send Messages in Threads</p></figcaption></figure>
{% endtab %}
{% endtabs %}

### Other Notes

* Every time you add or remove members from role groups, use ***/updatesupportroles*** to update it. Only the admin roles of the ticket bot can configure this command
* Each user can only have ***5 ongoing tickets*** at the same time (customizable)