MetaCRM Telegram Bot

Make sure you have a Telegram account before starting. Once ready, navigate to the integration page on the MetaCRM portal.

Step 1: Create Your Telegram Bot

  1. Open ‘BotFather’ via this link: https://telegram.me/BotFather and follow the link to Telegram.

  2. Hit the /Start button within Telegram.

  3. Click /newbot link and choose a name for your bot (this is your internal name for the bot).

  4. Now you need to choose a name and username for your bot (these will be visible to your end users).

  5. Great! Your bot has been created. Now click on the next step

Step 2: Verify Your HTTP API Token

  1. Copy the HTTP API token that's been created from Telegram.

  2. Head back to MetaCRM. Paste your unique HTTP API token from Telegram below. Don't share this token with anyone.

Congratulations, you can now start using Telegram bot to serve your users, you can also go to customize preferences first!

Customize Preferences

  • Set up welcome message

  • Define the ticket type for your community

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