> For the complete documentation index, see [llms.txt](https://metacrm.gitbook.io/metacrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metacrm.gitbook.io/metacrm/settings/general/integration/metacrm-telegram-bot.md).

# MetaCRM Telegram Bot

## **Step 1: Create Your Telegram Bot**

1. Open ‘BotFather’ via this link: [**https://telegram.me/BotFather**](https://telegram.me/BotFather) and follow the link to Telegram. 
2. Hit the `/Start` button within Telegram.
3. Click `/newbot` link and choose a name for your bot (this is your internal name for the bot).
4. Now you need to choose a name and username for your bot (these will be visible to your end users).
5. Great! Your bot has been created. Now click on the next step

<figure><img src="/files/t0aWlgRyV4OMMcvSYnyu" alt=""><figcaption></figcaption></figure>

## **Step 2: Verify Your HTTP API Token**

1. Copy the HTTP API token that's been created from Telegram.
2. Head back to MetaCRM. Paste your unique HTTP API token from Telegram below. Don't share this token with anyone.

<figure><img src="/files/RGBcNaADvELi2JNYIPp7" alt=""><figcaption></figcaption></figure>

Congratulations, you can now start using Telegram bot to serve your users, you can also go to customize preferences first!

<figure><img src="/files/heO6gyD1ZbtdjVc7UAJq" alt=""><figcaption></figcaption></figure>

***

## Customize Preferences

* Set up welcome message
* Define the ticket type for your community

<figure><img src="/files/r2LQef7EEweqcY8LMH19" alt=""><figcaption></figcaption></figure>