Knowledge Base

The Knowledge Base is the foundation of AI Support. All AI-generated responses are strictly based on the content you provide here—ensuring accuracy, consistency, and traceability.

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Adding a Knowledge Source

Click + Add Knowledge to upload or link new content:

Type	Description
GitBook	Paste a valid GitBook URL. The system will extract content for use in AI responses.
Web URL	Add a publicly accessible web page. Only that page’s content will be used.
PDF	Upload a PDF file (max 25MB). Content will be extracted automatically.
Macro	Use internal Macro replies as part of the AI’s knowledge base.

📝 You must have at least one synced knowledge source to activate AI Support.

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Sync Status

Each entry in the knowledge list shows a Sync Status:

• Syncing – currently processing

• Synced – ready to be used by AI

• Failed – sync unsuccessful (must be deleted and re-added)

⚠️ Failed entries will not be used in AI replies or Test Ground simulations.

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Actions & Display

Action	Description
Delete	Remove a knowledge source from the list. This action cannot be undone.
Sync latest knowledge	Re-sync all non-failed items in one click. The button will be disabled if all items are currently syncing or failed.

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Best Practices

• Structure your content with clear headings and bullet points for better AI parsing.

• Avoid uploading outdated or redundant documents.

• Regularly test and validate your content using the Test Ground.

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