Knowledge Base
The Knowledge Base is the foundation of AI Support. All AI-generated responses are strictly based on the content you provide here—ensuring accuracy, consistency, and traceability.
Adding a Knowledge Source
Click + Add Knowledge to upload or link new content:
Type
Description
GitBook
Paste a valid GitBook URL. The system will extract content for use in AI responses.
Web URL
Add a publicly accessible web page. Only that page’s content will be used.
Upload a PDF file (max 25MB). Content will be extracted automatically.
Macro
Use internal Macro replies as part of the AI’s knowledge base.
📝 You must have at least one synced knowledge source to activate AI Support.
Sync Status
Each entry in the knowledge list shows a Sync Status:
Syncing – currently processing
Synced – ready to be used by AI
Failed – sync unsuccessful (must be deleted and re-added)
⚠️ Failed entries will not be used in AI replies or Test Ground simulations.
Actions & Display
Action
Description
Delete
Remove a knowledge source from the list. This action cannot be undone.
Sync latest knowledge
Re-sync all non-failed items in one click. The button will be disabled if all items are currently syncing or failed.
Best Practices
Structure your content with clear headings and bullet points for better AI parsing.
Avoid uploading outdated or redundant documents.
Regularly test and validate your content using the Test Ground.
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