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On this page
  • AI Response Configuration
  • Test Ground
  1. Settings
  2. Community
  3. AI Settings

AI Tools

Use AI Tools to tailor how your assistant responds. Customize tone, length, and language, and turn AI Support on or off—all backed by your knowledge base.

PreviousAI SettingsNextKnowledge Base

Last updated 1 day ago

AI Support Toggle

AI Support can be turned on or off using the switch at the top of this section.

  • When enabled, the AI assistant will begin handling incoming conversations using your configured knowledge base.

  • When disabled, all user inquiries will be routed to human agents.

⚠️ Note: AI Support requires at least one active knowledge base. If none is available, a warning banner will appear with a link to add one.

AI Response Configuration

This section allows you to customize how AI generates replies.

Opening Message and Predefined Ticket Types are configured per channel under:

Integration > MetaCRM Widget / Telegram Bot / Discord Bot

The ticket type buttons (e.g., Bug Issue, General Question, Feedback) shown in the chat preview will follow the predefined setup of each connected channel. Any updates to these types must be made directly in the Integration settings.

Sets the personality of AI replies. Options include:

  • Formal – professional and concise

  • Friendly – conversational and approachable

  • Casual – relaxed and informal

Controls how detailed the responses are:

  • Short – quick summary

  • Medium – balanced

  • Long – in-depth explanation

Defines which language the assistant will use in responses:

  • Auto Detect – adapts to the user’s message language

  • English – always replies in English

Test Ground

The right-hand side of the screen provides access to Test Ground, a live simulation tool for previewing and optimizing AI behavior.

You can:

  • View how the AI delivers its opening message

  • Test different configurations (tone, length, language)

  • See how the assistant handles various ticket types

  • Validate fallback behavior when no answers are found

💡 The Test Ground is sandbox-only and does not affect real customer tickets. It is designed to help administrators optimize and validate the AI assistant before going live.

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AI Tool
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