# Community

- [Ticket](https://metacrm.gitbook.io/metacrm/settings/community/ticket.md)
- [AI Settings](https://metacrm.gitbook.io/metacrm/settings/community/ai-settings.md): The AI Settings section is where teams configure how AI behaves across customer interactions. It offers three key components that help tailor, power, and improve the assistant’s performance.
- [AI Tools](https://metacrm.gitbook.io/metacrm/settings/community/ai-settings/ai-tools.md): Use AI Tools to tailor how your assistant responds. Customize tone, length, and language, and turn AI Support on or off—all backed by your knowledge base.
- [Knowledge Base](https://metacrm.gitbook.io/metacrm/settings/community/ai-settings/knowledge-base.md): The Knowledge Base is the foundation of AI Support. All AI-generated responses are strictly based on the content you provide here—ensuring accuracy, consistency, and traceability.
- [Training Area](https://metacrm.gitbook.io/metacrm/settings/community/ai-settings/training-area.md): Training Area is a centralized space for reviewing and improving AI responses. It helps support agents evaluate AI quality, submit improvements, and prepare training data for AI model retraining.
- [AI Management](https://metacrm.gitbook.io/metacrm/settings/community/ai-management.md)
- [Macros](https://metacrm.gitbook.io/metacrm/settings/community/macros.md)
- [Security](https://metacrm.gitbook.io/metacrm/settings/community/security.md)


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