> For the complete documentation index, see [llms.txt](https://metacrm.gitbook.io/metacrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metacrm.gitbook.io/metacrm/products/community/ticket/report.md).

# Report

The Service report offers a comprehensive overview of ticket statuses, channel distribution, and type distribution, enabling projects to effectively analyze performance. Users can filter data over various periods—1 day, 7 days, 30 days, or all-time—to evaluate the impact of protocol updates or the effectiveness of campaigns during specific intervals.

## Key features

* Visual indicators for **ticket volume**, **CSAT**, and **resolution time** to help you see performance trends at a glance.
* **Custom date filters** to view performance data over any time range you choose.
* Detailed data on **ticket resolution times** and **CSAT** per agent, helping you identify areas for improvement.
* Seamless integration with **Discord**, allowing you to track tickets created or replied to on Discord separately from those handled through your portal.

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FncVusClQ18O5e0RfbhAj%2F1440_900%20(1).png?alt=media&amp;token=7807debd-3463-423e-a74d-22b679bc5da7" alt=""><figcaption></figcaption></figure>