Report

The Service report offers a comprehensive overview of ticket statuses, channel distribution, and type distribution, enabling projects to effectively analyze performance. Users can filter data over various periods—1 day, 7 days, 30 days, or all-time—to evaluate the impact of protocol updates or the effectiveness of campaigns during specific intervals.

Key features

• Visual indicators for ticket volume, CSAT, and resolution time to help you see performance trends at a glance.

• Custom date filters to view performance data over any time range you choose.

• Detailed data on ticket resolution times and CSAT per agent, helping you identify areas for improvement.

• Seamless integration with Discord, allowing you to track tickets created or replied to on Discord separately from those handled through your portal.