> For the complete documentation index, see [llms.txt](https://metacrm.gitbook.io/metacrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metacrm.gitbook.io/metacrm/settings/community/ticket.md).

# Ticket

## General

Under general settings, projects have the option to modify ticket types to better suit their services. Additionally, they can alter the display order of the tickets. 

{% hint style="info" %}
To create a new ticket, users are required to select at least one ticket type.
{% endhint %}

## CSAT

Start measuring your service's Customer Satisfaction Score (CSAT) with triggers - automated messages.

<figure><img src="/files/DjHZn1UAJmfkgTIrkad8" alt=""><figcaption></figcaption></figure>