# Ticket

## General

Under general settings, projects have the option to modify ticket types to better suit their services. Additionally, they can alter the display order of the tickets. 

{% hint style="info" %}
To create a new ticket, users are required to select at least one ticket type.
{% endhint %}

## CSAT

Start measuring your service's Customer Satisfaction Score (CSAT) with triggers - automated messages.

<figure><img src="/files/DjHZn1UAJmfkgTIrkad8" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://metacrm.gitbook.io/metacrm/settings/community/ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.