> For the complete documentation index, see [llms.txt](https://metacrm.gitbook.io/metacrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metacrm.gitbook.io/metacrm/settings/community/ticket.md).

# Ticket

## General

Under general settings, projects have the option to modify ticket types to better suit their services. Additionally, they can alter the display order of the tickets. 

{% hint style="info" %}
To create a new ticket, users are required to select at least one ticket type.
{% endhint %}

## CSAT

Start measuring your service's Customer Satisfaction Score (CSAT) with triggers - automated messages.

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FRuFIygElI1MJNkiorvrl%2Fimage.png?alt=media&amp;token=488e5ece-ff3f-4953-a6bb-05eaf5835b07" alt=""><figcaption></figcaption></figure>