Training Area

Training Area is a centralized space for reviewing and improving AI responses. It helps support agents evaluate AI quality, submit improvements, and prepare training data for AI model retraining.

Reviewing Q&A Entries

Each entry includes:

• Input: The user’s original question (from Chat Channel or Test Ground)

• AI Response: The system-generated reply (read-only)

• Feedback: Support agents can rate with 👍 or 👎

• Improved Response: Agents can edit or add a better response version (optional)

Identical Input + Output is treated as one entry (not duplicated).

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Rating & Improving Responses

• Thumbs down enables editing an Improved Response

• Improvement can be submitted with or without a rating

• All changes are tracked and saved in the Training Area

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Sync & Updates

• Feedback and improvements submitted from Test Ground are auto-synced

• If an entry already exists, only its rating or response will be updated

• Only entries with a rating or an improved response are marked as valid for retraining