Training Area
Training Area is a centralized space for reviewing and improving AI responses. It helps support agents evaluate AI quality, submit improvements, and prepare training data for AI model retraining.
Reviewing Q&A Entries
Each entry includes:
Input: The user’s original question (from Chat Channel or Test Ground)
AI Response: The system-generated reply (read-only)
Feedback: Support agents can rate with 👍 or 👎
Improved Response: Agents can edit or add a better response version (optional)
Identical Input + Output is treated as one entry (not duplicated).
Rating & Improving Responses
Thumbs down enables editing an Improved Response
Improvement can be submitted with or without a rating
All changes are tracked and saved in the Training Area
Sync & Updates
Feedback and improvements submitted from Test Ground are auto-synced
If an entry already exists, only its rating or response will be updated
Only entries with a rating or an improved response are marked as valid for retraining
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