Ticket Interface
After selecting a ticket, moderators will enter the ticket interface where they provide assistance to troubled users.
Ticket Info ℹ️
A quick overview of the basic information regarding the ticket, such as its title, issue types and the channel it came from.
Moderators can see the basic information of ticket, such as the ticket title, issue types and the channel it came from. Ticket issue types can be customized in the settings page.
Moderators can assign tickets to or collaborate with other support staffs on more complicated issues.
Moderators can leave comments to inform other collaborating support staffs about the current progress or issues of the ticket.
Chatroom 💬
Chatroom is where moderators interact with users using texts or images.
Moderators can change the status of the ticket to better fit its current state.
On-chain Data 📊
On the right hand side is where moderators check the user's on-chain data.
On the top is a quick summary of the user's cross-chain asset balance.
Below is a customized display for one of our clients, Radiant Capital, a cross-chain lending protocol. We customized the displayed data in accordance to Radiant's features (overview, lending, transaction, stake, lock and vest, etc.)
Moderators can quickly switch between features and check cross-chain data to assist users.
There's also a couple handy tools for moderators to utilize.
GitHub Issue allows moderators to directly create a Github issue within the same window to inform developers regarding any technical problems.
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