> For the complete documentation index, see [llms.txt](https://metacrm.gitbook.io/metacrm/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://metacrm.gitbook.io/metacrm/products/community/ticket/ticket-interface.md).

# Ticket Interface

After selecting a ticket, moderators will enter the ticket interface where they provide assistance to troubled users. 

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FEI4hlceRwU2qSC2bmgAh%2Fimage.png?alt=media&amp;token=5d37e6bc-bcfb-43bc-9ee3-361fcd49b80e" alt=""><figcaption></figcaption></figure>

***

## Ticket Info ℹ️

A quick overview of the basic information regarding the ticket, such as its title, issue types and the channel it came from.&#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FS9WPCGEnl3QSphISx5me%2Fimage.png?alt=media&amp;token=d6d45542-22d9-4309-802d-cbfa3fd5d0e8" alt=""><figcaption><p>Ticket Info</p></figcaption></figure>

{% tabs %}
{% tab title="Basic Info" %}

* Moderators can see the basic information of ticket, such as the ticket title, issue types and the channel it came from. Ticket issue types can be customized in the settings page.&#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FaknGTxEWMxWevo7EO5YH%2FBasic%20Info.png?alt=media&amp;token=76c67fbf-887f-4b01-b3df-4850a426a98f" alt=""><figcaption><p>Basic Info</p></figcaption></figure>
{% endtab %}

{% tab title="Collaboration" %}

* Moderators can assign tickets to or collaborate with other support staffs on more complicated issues.&#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FcBHctOvVJWIcbW1mydWL%2FCollaboration%20%20.png?alt=media&amp;token=2baff57d-5eec-4559-bf68-59f227a8c526" alt=""><figcaption><p>Collaboration</p></figcaption></figure>
{% endtab %}

{% tab title="Comment" %}

* Moderators can leave comments to inform other collaborating support staffs about the current progress or issues of the ticket.&#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FUNy3bhinSzv9NQMwvegM%2FComment%20%20.png?alt=media&amp;token=49ebec6b-9317-4db0-89b2-a353cde66bdd" alt=""><figcaption><p>Comment</p></figcaption></figure>
{% endtab %}
{% endtabs %}

***

## Chatroom 💬

Chatroom is where moderators interact with users using texts or images. &#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FR2AVcjmFe3NFURjVlWrB%2FChatroom.png?alt=media&amp;token=cd6d1fce-2c09-4884-b200-a94dd8587cf9" alt=""><figcaption><p>Chatroom</p></figcaption></figure>

{% tabs %}
{% tab title="Ticket Status" %}

* Moderators can change the status of the ticket to better fit its current state.&#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FKPobcLSOETjnzBpdToMC%2FTicket%20Status.png?alt=media&amp;token=631d5fa4-fcab-44dc-85df-622524144cfb" alt=""><figcaption><p>Ticket Status</p></figcaption></figure>
{% endtab %}
{% endtabs %}

***

## On-chain Data 📊

On the right hand side is where moderators check the user's on-chain data.

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FJIedKO0AqnWcC1R85doT%2FOn-chain%20Data.png?alt=media&amp;token=731b4b7b-0a77-4ee7-8497-ba2ec4b35f2e" alt=""><figcaption><p>On-chain Data</p></figcaption></figure>

{% tabs %}
{% tab title="Overview" %}

* On the top is a quick summary of the user's cross-chain asset balance.&#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FnfdX4gTegwCjTc9zF772%2FOverview.png?alt=media&amp;token=04f52c71-ed8b-4578-8623-a877a6b7ae66" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Customized Data Display" %}

* Below is a ***customized display*** for one of our clients, Radiant Capital, a cross-chain lending protocol. We customized the displayed data in accordance to Radiant's features (overview, lending, transaction, stake, lock and vest, etc.)
* Moderators can quickly switch between features and check cross-chain data to assist users.&#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2F0qp3eS2JO6cmhUX7tprP%2FBanner%20(14).png?alt=media&amp;token=180c4157-e412-4455-aa9a-f794fc56885e" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Tools" %}

* There's also a couple handy tools for moderators to utilize.

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FbqWdTr962reCj8k6h1HU%2F39.png?alt=media&amp;token=f5ef5a91-6d9e-4fb3-a6c7-b6719d1b97a9" alt=""><figcaption><p>Handy Tools</p></figcaption></figure>

* GitHub Issue allows moderators to directly create a Github issue within the same window to inform developers regarding any technical problems.&#x20;

<figure><img src="https://3451134964-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZIp3H40s6RSVxvVyd4c2%2Fuploads%2FyiHgppUBNvhyr3NKYscG%2F41.png?alt=media&amp;token=35a581a9-3397-459c-a089-479cde377a66" alt=""><figcaption><p>GitHub Issue</p></figcaption></figure>
{% endtab %}
{% endtabs %}