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  • Ticket Info ℹ️
  • Chatroom 💬
  • On-chain Data 📊
  1. Products
  2. Community
  3. Ticket

Ticket Interface

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Last updated 23 days ago

After selecting a ticket, moderators will enter the ticket interface where they provide assistance to troubled users.

Ticket Info ℹ️

A quick overview of the basic information regarding the ticket, such as its title, issue types and the channel it came from.

  • Moderators can see the basic information of ticket, such as the ticket title, issue types and the channel it came from. Ticket issue types can be customized in the settings page.

  • Moderators can assign tickets to or collaborate with other support staffs on more complicated issues.

  • Moderators can leave comments to inform other collaborating support staffs about the current progress or issues of the ticket.

Chatroom 💬

Chatroom is where moderators interact with users using texts or images.

  • User tag is a quick and easy way to categorize users. Moderators can quickly identify what type of users they're interacting with and provide more accurate service.

  • Moderators can freely add, edit or remove these tags.

  • Macros are pre-determined answers that moderators can use to speed up response time.

  • Projects can create macros in the settings page.

  • Moderators can change the status of the ticket to better fit its current state.

On-chain Data 📊

On the right hand side is where moderators check the user's on-chain data.

  • On the top is a quick summary of the user's cross-chain asset balance.

  • Below is a customized display for one of our clients, Radiant Capital, a cross-chain lending protocol. We customized the displayed data in accordance to Radiant's features (overview, lending, transaction, stake, lock and vest, etc.)

  • Moderators can quickly switch between features and check cross-chain data to assist users.

  • There's also a couple handy tools for moderators to utilize.

  • DID library allows moderators to see the user's decentralized identities.

  • GitHub Issue allows moderators to directly create a Github issue within the same window to inform developers regarding any technical problems.

💼
Ticket Interface
Ticket Info
Basic Info
Collaboration
Comment
Chatroom
User Tag
Macro
Ticket Status
On-chain Data
Handy Tools
DID
GitHub Issue