Ticket

The customization page allows projects to configure the appearance and settings of their tickets and tools with flexibility such as ticket types, display settings, as well as the ability to change the color theme and style of their support center and service widget.

Ticket Types

General Settings

• Under general settings, projects have the option to modify ticket types to better suit their services. Additionally, they can alter the display order of the tickets.

• To create a new ticket, users are required to select at least one ticket type.

Ticket Types - General Settings

Discord Display Settings

• Projects can customize the display color of tickets in their Discord ticket bot for better ticket organization.

• Additionally, they can choose to enable or disable the 'Require Address' feature for different ticket types.

Ticket Type - Discord Display Settings

Support center

Support Center Webpage Theme

• Support center webpage theme is where projects set the theme for their support center. Projects can choose between light mode, dark mode or customize the color settings to match the style of the project.

Support Center Webpage Theme

Support Center - Color Settings

Customer Service Widget

After installing customer service widget on their website, projects can customize the launcher and the style of their widget.

Customer Service Widget

Launcher

• Project can customize the launcher's icon, size as well as the position on their website. The launcher can also be vertically or horizontally shift by 24 pixels.

Widget - Launcher

Upload Logo

• Projects can upload their own logo to be displayed on their widget.

Widget - Upload Logo

Set Color Theme

• Similar to customizing support center webpage theme, projects can also customize the color theme of their widget to better fit their branding style.

Widget - Color Theme