Service Dashboard
The Service Dashboard offers a comprehensive overview of ticket statuses, channel distribution, and type distribution, enabling projects to effectively analyze performance. Users can filter data over various periods—1 day, 7 days, 30 days, or all-time—to evaluate the impact of protocol updates or the effectiveness of campaigns during specific intervals.
Metrics
Ticket Statistics & Resolution Times: Displayed through key metrics and various graphical representations for easy and straightforward interpretation.
CSAT Scores: The average CSAT score is prominently featured on the Dashboard, providing an immediate snapshot of customer satisfaction.
Agent Performance: Enables monitoring of each agent's performance, assessing their effectiveness and productivity to optimize team output.
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