Service Dashboard

The Service Dashboard offers a comprehensive overview of ticket statuses, channel distribution, and type distribution, enabling projects to effectively analyze performance. Users can filter data over various periods—1 day, 7 days, 30 days, or all-time—to evaluate the impact of protocol updates or the effectiveness of campaigns during specific intervals.

Metrics

• Ticket Statistics & Resolution Times: Displayed through key metrics and various graphical representations for easy and straightforward interpretation.

• CSAT Scores: The average CSAT score is prominently featured on the Dashboard, providing an immediate snapshot of customer satisfaction.

• Agent Performance: Enables monitoring of each agent's performance, assessing their effectiveness and productivity to optimize team output.