Discord Ticket Bot

Follow the video tutorial or the installation guide below to set up your Discord Ticket Bot

MetaCRM Discord Bot Setup

Common Issues

1. Incorrect Permission Level

• Please refer to the below video and make sure the correct permissions are provided, and verify that our ticket bot has access to the permissions listed in the screenshot.

• Contact us if you continue to encounter errors after providing all the necessary permissions.

2. Can't Send Message

• Make sure you turn on permission of “send messages in threads” in your ticket channel for your users.

Send Messages in Threads

Other Notes

• Every time you add or remove members from role groups, use /updatesupportroles to update it. Only the admin roles of the ticket bot can configure this command

• Once the ticket is closed, it will still display in the thread and will be archived in 7 days. You can always find it in the archive.

• Each user can only have 5 ongoing tickets at the same time (customizable)