Ticket Interface

After selecting a ticket, moderators will enter the ticket interface where they provide assistance to troubled users.

Ticket Interface

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Ticket Info ℹ️

A quick overview of the basic information regarding the ticket, such as its title, issue types and the channel it came from.

Ticket Info

Basic Info

• Moderators can see the basic information of ticket, such as the ticket title, issue types and the channel it came from. Ticket issue types can be customized in the settings page.

Basic Info

Collaboration

• Moderators can assign tickets to or collaborate with other support staffs on more complicated issues.

Collaboration

Comment

• Moderators can leave comments to inform other collaborating support staffs about the current progress or issues of the ticket.

Comment

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Chatroom 💬

Chatroom is where moderators interact with users using texts or images.

Chatroom

User Tags

• User tag is a quick and easy way to categorize users. Moderators can quickly identify what type of users they're interacting with and provide more accurate service.

• Moderators can freely add, edit or remove these tags.

User Tag

Segment

• Moderators can also see the segments to which the user belongs.

User Segment

Macro

• Macros are pre-determined answers that moderators can use to speed up response time.

• Projects can create macros in the settings page.

Macro

Magic Wand

• Magic Wand is our A.I. powered prompt generator that takes in both the user's question and macros to generate an appropriate for moderators to swiftly resolve the user's problem.

Magic Wand

Ticket Status

• Moderators can change the status of the ticket to better fit its current state.

Ticket Status

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On-chain Data 📊

On the right hand side is where moderators check the user's on-chain data.

On-chain Data

Overview

• On the top is a quick summary of the user's cross-chain asset balance.

Customized Data Display

• Below is a customized display for one of our clients, Radiant Capital, a cross-chain lending protocol. We customized the displayed data in accordance to Radiant's features (overview, lending, transaction, stake, lock and vest, etc.)

• Moderators can quickly switch between features and check cross-chain data to assist users.

Tools

• There's also a couple handy tools for moderators to utilize.

Handy Tools

• DID library allows moderators to see the user's decentralized identities.

DID

• GitHub Issue allows moderators to directly create a Github issue within the same window to inform developers regarding any technical problems.

GitHub Issue