Ticket Interface

After selecting a ticket, moderators will enter the ticket interface where they provide assistance to troubled users.


Ticket Info ℹ️

A quick overview of the basic information regarding the ticket, such as its title, issue types and the channel it came from.

  • Moderators can see the basic information of ticket, such as the ticket title, issue types and the channel it came from. Ticket issue types can be customized in the settings page.


Chatroom 💬

Chatroom is where moderators interact with users using texts or images.

  • User tag is a quick and easy way to categorize users. Moderators can quickly identify what type of users they're interacting with and provide more accurate service.

  • Moderators can freely add, edit or remove these tags.


On-chain Data 📊

On the right hand side is where moderators check the user's on-chain data.

  • On the top is a quick summary of the user's cross-chain asset balance.

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